For all ready to ship products, I try to ship within 3 business days. If I am traveling due to a convention, I will ship when I get home!
Dresses standardly ship USPS Priority in a 12"x12"x9" box, however I do try to reuse boxes where I can. If you prefer that I do not reuse a box for your order, please let me know.
Small items that will fit in a bubble mailer are shipped USPS First Class Package.
Larger Headpieces or delicate items ship USPS Priority in a suitable box, or a small flat rate box if they fit.
If you prefer express shipment or shipment via UPS, FEDEX or other couriers, please send me a message and we can work something out.
I am currently not shipping to customers in the UK due to the new VAT taxes. If you are located in the UK but still want items from my shop, please let me know and I will create a listing for the items you are looking for on my etsy shop where they will take care of the taxes. Please be aware that there will be a small markup due to etsy fees.
For all reservation items, please see item description. After the end of the reservation period, It can take up to two weeks for the fabric to get to me. Once the fabric arrives, the length of time it will take will depend on the volume of orders.
If you have any questions about your order, please just send me a message and I will do everything I can to help!
RETURN & EXCHANGE POLICY
As all of my products are one of a kind, returns are a bit difficult.
For all reservations and custom orders, the initial payment is non-refundable.
If there are any issues with the item, I will repair/alter the item within a certain realm of reason. For repair, I request shipping to my location, and I will cover shipping back to you after the repairs are complete. Please contact me if you have a problem and need a repair done!
If you have any problems, please reach out to me so that I can create a reasonable solution.